Javier Rivero
Head of CX Operations
I've helped teams at Stripe, Uber, and Philip Morris deliver exceptional customer experiences by optimizing operations and scaling top-performing teams.
Beyond my day-to-day I like sharing insights from my leadership journey as a FastCo writer ↗ and TEDx speaker ↗. Currently teaching Agile Leadership at Collective Academy ↗, empowering future leaders with practical methodologies.
Experience
Stripe ↗
Currently building the best customer experience for Stripe's global operations.
Uber ↗
Led the design and development of customer experience solutions across Latin America, optimizing support processes and enhancing service quality.
Philip Morris International ↗
Led the manufacturing operations while improving quality, streamlining logistics flows, and reducing production related costs.
Pirelli ↗
Worked on optimization projects across manufacturing processes, focusing on quality control and efficiency improvements.
Projects
Leadership Stoa ↗
A modern invite-only community for leaders, offering modern tools and frameworks from tech-industry experts. Our sessions focus in process innovation, collaborative leadership, and data science to empower you transform your potential into real-world impact.
Moodshelf ↗
MoodShelf is an AI-powered book discovery platform that connects you with your next perfect read by understanding both your reading history and your current emotional state.
Writing
Get in touch
I always love to hear about new ideas and projects. If you're looking for a consultant, development help, or have any queries, send me an email.