Javier Rivero
Head of CX Operations & AI Community Lead
I currently lead a global customer experience team at Stripe, where I scale support operations for products with millions of users & obsess over delivering delightful experiences to our users.
Beyond my day-to-day, I lead Mexico's leading AI community, AI Builders Mexico ↗, where we host in-person meetups, events & workshops partnering with brands like OpenAI, Cursor & Vercel.
As a Strategic AI Advisor at Collective Academy ↗, I work with orgs like Amazon, Aeromexico, Google, ABInBev, Mars, Walmart, BBVA, AstraZeneca, and PwC to drive AI adoption.
I also enjoy speaking at events like TEDx ↗, Google AI Summit ↗, and Platzi Conf ↗.
Experience
Stripe ↗
Currently building the best customer experience for Stripe's consumer facing checkout product.
Uber ↗
Scaled support operations across LatAm while developing world class costumer experience solutions.
Philip Morris International ↗
Led the manufacturing operations while improving quality, streamlining logistics flows, and reducing production related costs.
Projects
AI Builders MX ↗
Mexico's leading AI community for in-person meetups and events.
Moodshelf ↗
Moodshelf is an AI-powered book discovery platform that connects you with your next perfect read by understanding both your reading history and your current emotional state.
Sparkcircle ↗ Archived
Curated prompts that help teams connect.
Revelio ↗ Archived
Revelio is an AI powered WhatsApp bot that edits and transform your photos using AI.
Leadership Stoa ↗ Archived
A modern invite-only community for leaders, offering modern tools and frameworks from tech-industry experts.
Writing
Get in touch
If you'd like to connect or have any cool ideas to share, send me an email or follow me on X.