Javier Rivero
Head of CX Operations & AI Community Lead
I currently lead a global customer experience team at Stripe, where I scale support operations for products with millions of users & obsess over delivering delightful experiences to our users.
Beyond my day-to-day I lead Mexico's leading AI community: AI Builders Mexico ↗, where we host in-person meetups, events & workshops to foster AI literacy.
As a Strategic AI Advisor at Collective Academy ↗, I work with orgs like Amazon, Aeromexico, Google, ABInBev, Mars, Walmart, BBVA, AstraZeneca, and PwC to drive AI adoption.
I also enjoy speaking at events like TEDx ↗, Google AI Summit ↗, and Platzi Conf ↗.
Experience
Stripe ↗
Currently building the best customer experience for Stripe's consumer facing checkout product.
Uber ↗
Scaled support operations across LatAm while developing world class costumer experience solutions.
Philip Morris International ↗
Led the manufacturing operations while improving quality, streamlining logistics flows, and reducing production related costs.
Projects
AI Builders MX ↗
AI Builders is Mexico's first AI community of builders who transform ideas into real digital products using AI as their superpower.
Sparkcircle ↗
SparkCircle is a web-based team building platform that facilitates meaningful conversations through curated question prompts, helping remote and in-person teams build deeper connections and trust.
Moodshelf ↗
Moodshelf is an AI-powered book discovery platform that connects you with your next perfect read by understanding both your reading history and your current emotional state.
Revelio ↗ Archived
Revelio is an AI powered WhatsApp bot that edits and transform your photos using AI.
Leadership Stoa ↗ Archived
A modern invite-only community for leaders, offering modern tools and frameworks from tech-industry experts.
Writing
Get in touch
I always love to hear about new ideas and projects. If you're looking for a consultant, AI support, or have any cool ideas to share, send me an email or follow me on X.