Javier Rivero
Head of CX Operations & AI Community Lead
I currently lead a global customer experience team at Stripe, where I focus on optimizing operations and scaling high-performing teams.
Beyond my day-to-day I lead Mexico's biggest AI community: AI Builders Mexico ↗, driving AI adoption among non-technical audiences.
Currently teaching Agile Leadership at Collective Academy ↗, empowering orgs like Amazon, Aeromexico, Google, ABInbev, Mars, Walmart and others with practical leadership trainings and mentorships.
I also enjoy sharing insights from my leadership journey as a TEDx speaker ↗ and FastCo writer ↗.
Experience
Stripe ↗
Currently building the best customer experience for Stripe's consumer facing checkout product.
Uber ↗
Scaled support operations across LatAm while developing world class costumer experience solutions.
Philip Morris International ↗
Led the manufacturing operations while improving quality, streamlining logistics flows, and reducing production related costs.
Projects
AI Builders MX ↗
AI Builders is Mexico's first AI community of builders who transform ideas into real digital products using AI as their superpower.
Sparkcircle ↗
SparkCircle is a web-based team building platform that facilitates meaningful conversations through curated question prompts, helping remote and in-person teams build deeper connections and trust.
Moodshelf ↗
Moodshelf is an AI-powered book discovery platform that connects you with your next perfect read by understanding both your reading history and your current emotional state.
Revelio ↗
Revelio is an AI powered WhatsApp bot that edits and transform your photos using AI.
Leadership Stoa ↗
A modern invite-only community for leaders, offering modern tools and frameworks from tech-industry experts.
Writing
Get in touch
I always love to hear about new ideas and projects. If you're looking for a consultant, AI support, or have any cool ideas to share, send me an email or follow me on X.